Shipping and Returns
Copyright ©
Under Australian copyright law, certain materials – including artistic works – are automatically protected as soon as they are made.
Copyright protection means that anyone who wants to use the protected work in certain ways needs the copyright owner’s permission. For artistic works, people usually need permission to do the following things:
• to reproduce the work (eg. to photograph, photocopy, film, scan or print);
• to make the work public for the first time (eg. by distributing copies); and
• to communicate the work to the public (eg. broadcasting, on a website or emailing).
Doing any of these things without permission from the copyright owner can infringe copyright and the copyright owner can take legal action.
Shipping policy
Where possible, we use Australia Post as our preferred service for all domestic shipping.
We offer FREE Domestic Shipping for all orders over $199.95* or a Flat Rate of $9.95 with Australia Posts Authority to Leave (note this option is not insured and is sent at your own risk). Alternative options are available however may incur additional charges. If you require signature upon delivery and are not there when your parcel arrives you will not always receive a notification from the post office. Please be sure to check your tracking on the fulfilment notice supplied once your order has been sent.
*Please note this excludes original artworks (T&C Apply)
Larger size and framed print options are made to order. These are sent directly from our supplier via a courier service. They do not accept PO Boxes as delivery addresses. A tracking number will be provided once it has been received by our supplier’s courier.
Expected Delivery Time
- Generally please allow 4-7 working days for printing & processing for paper art prints.
- Custom Order - Canvas, Large Format or Framed usually allow 2-4 weeks for delivery.
Missing or damaged parcels
Once your order has been processed and dispatched, you will receive a shipping confirmation email. This email will confirm shipping and provide you with tracking details allowing you to check the status of your delivery. Please ensure you use a valid email address that you regularly check as this is where all your correspondence will be sent.
If you feel that your parcel may be missing please contact customer support and we can lodge a missing parcel enquiry on your behalf the the shipping or courier service. Generally this can take between 7-10 working days.
Damaged goods
Brad Turner Creative does not take responsibility or cannot be held accountable for any lost or damaged artworks and/or products.
To avoid accidental damage and heartache we follow a careful packaging guide. Unfortunately knocks and bumps can be a part of the delivery process, if your parcel arrives damaged, please take a photo immediately and email us within 24-hours of delivery. Ensure your photo includes a full view of the damaged goods, including the original packaging with the shipping label clearly visible. We will then process a 'Damaged Parcel Claim' on your behalf. If you do not advise us within 24-hours your request will not be considered. (The courier will only accept one photo and it must include as of the details described above.)
*If your parcel was delivered by Australia Post, you must take the damaged item, including the packaging, into your local Post Office and lodge directly with them.
Goods cannot be refunded or exchanged due to change of mind - requests for refunds or exchanges are only available if the product is damaged during transit. We do not cover the costs for redelivery if there happens to be a return to sender.
COVID-19 update:
Australia Post is experiencing some delays across all locations.
RETURNS & REFUNDS POLICY
Returns:
Our policy lasts 30-days. If 30-days or more have lapsed since your purchase, unfortunately we can not offer you a refund or alternative compensation.
To be eligible for a return, your item must be in the original packaging and in the same condition that you received it. Please note that we DO NOT offer returns on custom artwork. To complete your return, we require proof of purchase.
Refunds:
If applicable, your return is inspected and we will send you an email to notify you that we have received your returned item. We will also advise you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will be automatically applied to either your credit card or original method of payment.
Late or missing refunds:
Make sure you check your Bank Account or Paypal Account before contacting us. Please allow 5-7 business days from when the refund was approved. If you still haven't received your refund please contact us.
Shipping costs on returned items:
Please be aware that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
We suggest that you consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.